Privacy Policy
Last updated: [Add today’s date]
Xolo IP LLC (“Xolo IP”, “we”, “us”, or “our”) operates the website https://xoloip.net and provides telecommunications and VoIP-related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Company name
- Billing and contact details
- Support communications
b. Technical & Usage Information
When you visit our website or use our services, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and usage activity
- Date and time of access
- Referring URLs
c. Telecom & Service Data
As a telecom service provider, we may process:
- Call detail records (CDRs)
- Call routing and signaling data
- CLI/ANI information
- IP addresses used for service access
Note: We do not monitor or record call content unless explicitly required for lawful compliance or troubleshooting and permitted by law.
2. How We Use Your Information
We use the collected information for purposes including:
- Providing and operating our services
- Account setup and management
- Billing and payments
- Customer support and communication
- Network security, fraud prevention, and abuse detection
- Regulatory and legal compliance
- Improving website performance and user experience
3. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to:
- Improve website functionality
- Analyze traffic and usage trends
- Maintain session security
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information only in the following cases:
- With upstream carriers, vendors, or partners strictly for service delivery
- To comply with legal obligations, subpoenas, court orders, or regulatory requirements
- To protect our rights, property, network integrity, or users
- With service providers under confidentiality obligations
5. Regulatory & Legal Compliance
Xolo IP operates in compliance with applicable U.S. telecom and data protection regulations, including but not limited to:
- FCC requirements
- STIR/SHAKEN obligations
- Robocall mitigation and fraud prevention policies
- Lawful interception and data disclosure requirements, where legally mandated
6. Data Retention
We retain personal and service-related data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, regulatory, accounting, or reporting requirements
- Resolve disputes and enforce agreements
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access your personal information
- Request correction or deletion
- Object to certain processing activities
Requests can be sent to support@xoloip.com. Verification may be required before processing requests.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the website or services constitutes acceptance of the updated policy.
12. Contact Information
If you have questions or concerns about this Privacy Policy, you can contact us at:
Xolo IP LLC
Address: 2604 N 27th St #15, Phoenix, AZ 85008
Email: support@xoloip.com
Phone: +1 (888) 956-8881