1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Company name
- Billing and account information
- Communications with our support or sales teams
1.2 Automatically Collected Information
When you interact with our website or Services, we may automatically collect certain technical and usage data, including:
- IP address
- Browser type and version
- Device identifiers and hardware information
- Operating system
- Pages viewed and interaction data
- Date and time of access
- Referring URLs
1.3 Telecommunications and Service Data
As a telecommunications provider, we may process service-related data necessary to deliver our Services, including:
- Call Detail Records (CDRs)
- Call routing, signaling, and session data
- Caller ID information (CLI/ANI)
- IP addresses used in connection with the Services
Important: We do not monitor, record, or store the content of calls unless required for lawful compliance, security purposes, or troubleshooting, and only where permitted by applicable law.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Providing, maintaining, and improving our Services
- Account registration and management
- Billing, invoicing, and payment processing
- Customer support and communications
- Network monitoring, security, fraud detection, and abuse prevention
- Compliance with legal and regulatory obligations
- Internal analytics and performance optimization
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure proper website functionality
- Enhance user experience
- Analyze traffic and usage patterns
- Maintain session integrity and security
You may control or disable cookies through your browser settings. Please note that disabling cookies may impact certain features of the website.
4. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose information in the following circumstances:
- To telecommunications carriers, vendors, and partners strictly as necessary to provide Services
- To third-party service providers operating under confidentiality obligations
- To comply with applicable laws, regulations, subpoenas, or legal processes
- To enforce our terms, protect our rights, or ensure network integrity and security
- In connection with a merger, acquisition, or sale of assets (subject to appropriate safeguards)
5. Regulatory Compliance
Xolo IP LLC operates in accordance with applicable United States telecommunications and data protection laws and regulations, including but not limited to:
- Federal Communications Commission (FCC) requirements
- STIR/SHAKEN framework for caller authentication
- Robocall mitigation and anti-fraud regulations
- Lawful intercept and data disclosure obligations where legally required
6. Data Retention
We retain personal and service-related information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, regulatory, tax, or accounting obligations
- Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the data and legal requirements.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no system or method of transmission over the Internet is completely secure. Accordingly, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access and obtain a copy of your data
- The right to request correction of inaccurate information
- The right to request deletion of your data, subject to legal limitations
- The right to object to or restrict certain processing activities
To exercise your rights, please contact us at support@xoloip.com. We may require identity verification before processing your request.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third parties. We encourage users to review their privacy policies independently.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Xolo IP LLC
Address: 2604 N 27th St #15
Phoenix, AZ 85008, USA
Email: support@xoloip.com
Phone: +1 (888) 956-8881